Latest update: 30/05/2020
A MESSAGE FROM VILLA OF ROSES OWNERS AND MANAGEMENT TEAM
Dear guests and friends,
Greetings from Naxos Island. We hope this letter finds you well, healthy and safe.
Our world continues to change and due to the spread of COVID-19, our Villa of Roses will open on June 15, following the latest Greek Government orders and travel restrictions.
At the Villa of Roses, we recognize that these are unsettling times and we assure you the safety and wellbeing of our partners and guests is of utmost importance. At this point in time, we are fortunate there are no reported COVID-19 cases in Naxos Island. As the situation continues to evolve, we are doing everything in our power to ensure your travel safety and provide maximum flexibility.
Starting from June 15, 2020, we will wait with open doors and open hearts to welcome you. Our reservation team is already taking reservations with the Villa of Roses Flexible policy applied, in case you are forced to cancel. Thank you in advance for putting your trust in us as you plan for future travels.
Looking after our staff and guests is our number one priority. To help you navigate the uncertainty around your travel plans, we have launched this dedicated COVID-19 Response webpage to explain how Villa of Roses can support you on your next trip to Naxos Island. We will continue to update this page with the latest information regarding booking flexibility, supporting our communities and workforce, and travel safety. For more detailed information, you may also contact us at firstname.lastname@example.org
On behalf of all of us, we would like to thank you all for such tremendous support during this challenging time. As people who love to travel, we continue to dream now more than ever and sharing with you on instagram the beauty of Naxos. Our only limit is our imagination! Follow us on social media to keep you company from the comfort of your homes and to inspire those who haven’t visited us yet.
Till we meet again, stay safe.
Kartelia Irene & Villa of Roses Management Team
WE CLEAN. WE CARE. WE WELCOME. NEW HEALTH AND SAFETY MEASURES
We take pride in maintaining the highest standards of cleanliness and hygiene within our premises and operate in accordance with the recommendations by the World Health Organization (WHO) and the Greek Government guidelines.
HEALTH FIRST CERTIFICATE – SAFETY PROTOCOLS ARE IN PLACE!
Every staff member is using personal protection equipment (PPE) and has received expert training on our rigorous cleaning regime and operating practice. The training frequency has been increased, and attention is given on hygiene measures and the latest information on coronavirus. This is vital to help safeguard the health of our employees and guests. In addition, our team, the manager and the staff monitor and support the overall operation of our villa and ensure we operate flawlessly complying with latest authorities’ guidelines.
CLEANING & HOUSEKEEPING
We enforce a rigorous cleaning regime and thorough sanitization practices in all rooms, common areas and ‘back of house’ for your safety. We keep attention to the “Key Touchpoints”, like handles, keys, switches, door handles, touched surfaces, remote controls, bathroom handles etc.
We enhance disinfection and deep cleaning practices in accordance to EODY instructions.
Guests are encouraged to complete the fast check-in option prior to arrival and to use their credit/debit cards for payment at check-out. It is recommended to use electronic alternatives for check in-check out (eg mobile concierge). Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation.
Hand sanitiser is available and we encourage frequent use for staff and guests alike. Masks are available upon request. Infrared thermometers are available also to conduct temperature checks of our guests and employees upon request. Visiting guests/friends of our guests, will be allowed with prior notice to and communication with the manager.
A medical kit is available in the villa for the occurrence of an incident, which will include disposable gloves and masks, antiseptics, cleaning wipes, apron, medicine, laser thermometer.
In order to minimize the spread of COVID-19 we encourage Social Distancing (at least one meter distance between us (guests and staff).
FOOD & BEVERAGES
Guests have the option to prepare their own breakfast in the villa at no extra charge. Our visitors will find only packaged products in the villa, offered by our team.
PROTECTING OURSELVES AND OTHERS FROM COVID-19
ACCOMMODATION FILE & EVENT BOOK
For public health protection, we keep an updated record of staff members and all guests staying at the villa – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
According to the General Regulation on Personal Data Protection (GDPR) the staff and the guests are informed that their information will be kept on file for reasons of public health protection. It is necessary to record and update all events that may occur in the event book.
BOOK & TRAVEL WITH VILLA OF ROSES FLEXIBLE POLICY
As the situation continues to evolve, we are doing our best to ensure your travel safety and provide maximum flexibility on your travel plans. Considering the uncertainty to predict and confidently plan for the future, our individual booking policy is adjusted for peace of mind. Our “Villa of Roses Flexible Policy” is extended to all reservations within 2020 season, offering free cancellation up to 14 days before arrival, free rescheduling options, as well as credit vouchers for 2021 reservations, in cases where you are entitled to a refund.